Refund policy

At Rio Rancho Mall, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Return and Refund Policy explains how to request a return and receive a refund.

Please read the following terms carefully before initiating a return.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in its original, new condition.
The item must be returned in its original packaging.
The item must be in the same condition in which you received it, without damage caused by use or handling.
You must contact us by email before sending any item back.

Important: Once your return request is approved, you must send the product back within 14 days of receiving return authorization or instructions from our customer support team.

2. How to Request a Return

To start a return, please email us at support@Rioranchomall.shop with the following information:

Your order number
The name of the item you wish to return
The reason for the return
Photos of the product, if applicable

Our customer support team will review your request and provide further instructions, including the return shipping address if your return is approved.

Please do not send items back before receiving return instructions from us.

3. Refund Policy

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed within 10 business days of approval.

Refunds will generally be issued to your original payment method. Please note that your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

If you have not received your refund after the applicable processing period, please check with your bank or payment provider first. If you still need assistance, contact us at support@Rioranchomall.shop.

4. Return Shipping Costs

Please contact our customer support team for instructions regarding return shipping costs before sending your item back.

If an item arrives damaged, defective, or incorrect, please email us with your order number and supporting photos so we can review the issue and advise you on the appropriate next steps.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible at support@Rioranchomall.shop.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging, if applicable.

We will review your request and work with you to determine the appropriate resolution.

6. Non-Returnable Items

Items that have been used, damaged through improper handling, or returned without their original packaging may not qualify for a return, subject to applicable law.

Any additional exclusions will be communicated in the relevant product listing or at the time of purchase.

7. Exchanges

If you would like to exchange an item, please contact us by email. Exchanges are subject to product availability and approval under our return policy.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@Rioranchomall.shop.

We cannot guarantee cancellation once an order has been processed or shipped. If your order has already shipped, you may need to follow our return procedure after delivery.